Return & Refund Policy — Baun Shakti

Last updated: 06/Novemeber/2025

At Baun Shakti, we take great care to ensure our food products reach you in perfect condition.
Because our items are perishable, we follow a strict 24-hour return and refund policy after delivery.

1. Eligibility for Return or Refund

• You can request a return or refund within 24 hours of the order being delivered.

• After 24 hours, we cannot accept returns or issue refunds due to the perishable nature of our food items.

• To be eligible, the item must be:

  • Unopened, unused, and in its original packaging

  • Accompanied by proof of purchase (order ID or invoice)

• Returns are accepted only in cases of:

  • Damaged or leaking packaging at the time of delivery

  • Wrong item delivered

  • Quality issues verified by our team

2. How to Request a Return or Refund

To initiate a return or refund request:
📧 Email: customercare@baunshakti.in
Include:

• Your order number

• Photos or videos of the product showing the issue

• A short description of the problem

Our support team will review your request and respond within 24 hours.

3. Refund Process

• Once your claim is verified and approved, a refund will be issued within 5–7 business days to your original payment method.

• Shipping charges (if any) are non-refundable, unless the product was damaged or incorrect.

• If applicable, we may arrange a pickup or request you to dispose of the damaged item safely.

4. Non-Returnable / Non-Refundable Items

We cannot accept returns or refunds for:

• Products reported after 24 hours of delivery

• Items that have been opened, used, or tampered with

• Items purchased on discounts, offers, or bundles

• Products damaged due to improper storage after delivery

5. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:
📩 customercare@baunshakti.in
📞 +91 9259770745
🌐 www.baunshakti.com